Returns & Exchange

At RELOVESS, your satisfaction is very important to us. If you’re not completely happy with your purchase, you may return it within 14 days of receipt for a full refund, as long as the item is unused, in its original condition, and returned with the original packaging and proof of purchase. Please note that custom-made pieces are non-refundable and cannot be exchanged; these items are clearly marked as custom at the time of purchase.

To start a return, please contact our customer support team at [email/phone number], and we’ll guide you through the process. Once we receive and inspect your returned item, we’ll notify you of the approval of your refund. Refunds will be issued to your original payment method and typically appear within 5–10 business days. At RELOVESS, we’re always here to help if you have any questions or need further assistance.